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Shipping & Returns

FREE SHIPPING WORLDWIDE!

Simple. We ship anywhere in the world for FREE. Please note that we are not responsible for International shipping duties or import taxes/fees

If you place an order Monday - Friday before 1:00pm CT, it will ship the same day. All orders placed after 1:00pm CT will ship the following business day. 

For US orders, transit time is typically between 2-6 business days. 

For International orders, transit time is typically between 3-14 business days. 

All Orders are shipped via FedEx.

RETURNS

We're confident that you will love your ARC™ scissors along with our incredible customer service and lifetime warranty, which is why we back your purchase with a 15-day satisfaction guarantee!

If you are not completely satisfied with your purchase then please contact our Customer Support Team via email or phone within 15 days after receipt of your scissors to initiate a refund or replacement.

PRE-ORDERS

-Payment is charged immediately at checkout. Order confirmation will be sent via email.  

-Please allow 1-8 weeks for pre-ordered items to ship. Once shipped, tracking information will be sent via email. 

-Pre-order dates are an estimate communicated by our manufacturer in Japan. Item dates will be updated with the most current information.

-In-stock and Pre-ordered items ordered together will ship separately with individual tracking. You will not be charged additional shipping

-To cancel or modify a pre-order, please email info@arcscissors.com.

-Returns are permitted for up to 15 days from the shipping date.

CUSTOMER SUPPORT CONTACT INFORMATION

Phone: (800)-760-3010 x10
Email: info@arcscissors.com

Please note that any product(s) being returned or exchanged must not be damaged or show signs of excessive wear or abuse.

Click here to view our complete return policy