We're confident that you will love your ARC™ Scissors along with our incredible customer service and lifetime warranty.
NOTE: The lifetime warranty extends to cover manufacturing defects but does not include instances of misuse or damage resulting from improper use.
HOW TO FILE A WARRANTY CLAIM
- Reach out to ARC Scissors customer service by emailing info@arcscissors.com. Kindly provide details to clarify any issues you may be experiencing with your scissors.
- Customer service will send you a prepaid shipping label, along with a warranty form to complete.
For a seamless shipping process, please follow these steps:
- Print out your shipping label & warranty return form.
- Include completed warranty return form inside the box with your scissors.
- Securely package your scissors inside their original box, as well as an additional outside box.
- Attach the shipping label securely to the outside of the box.
- Take your package to the UPS Store. Make sure to save your receipt.
Upon receipt of your scissors at our factory and completion of a thorough inspection, our customer service team will promptly contact you to provide guidance on the next steps:
- In the event that a manufacturing defect is identified, we will promptly address the issue by either repairing or replacing your scissors, and all associated costs will be covered by us.
- If it is determined that the damage to your scissors results from usage, we will send you an invoice covering the costs associated with servicing and shipping.