15-DAY SATISFACTION GUARANTEE
We're confident that you will love your ARC™ scissors along with our incredible customer service and lifetime warranty, which is why we back your purchase with a 15-day satisfaction guarantee!
If you are not completely satisfied with your purchase or have questions regarding your purchase, please contact our customer support team via phone or Email within 15 days of receiving your scissors to initiate a refund or replacement.
Phone: (682) 225-1983
If You would like to initiate a return please click Here
*Our shears have been thoroughly inspected and are guaranteed to be free of defects. Any product(s) being returned or exchanged must not be damaged or show signs of excessive wear or abuse.
*User related damages due to improper use or abuse are not covered under the ARC™ Scissors warranty.
HOW TO RETURN OR EXCHANGE A PRODUCT:
1. Please fill out the Return Request Form Here
2. You will receive an email with a unique return authorization number and the shipping address to send in the scissors.
3. All product(s) MUST be shipped back to us within 15 days from the date that your return authorization was issued in order for us to issue a refund or exchange.
4. Shipping and handling of the product(s) to us must be covered by the customer and is not the responsibility of ARC™ Scissors. Please ensure that the product(s) are packaged well to avoid damage during shipping. We recommend insuring your package as any lost or stolen items will not be covered by ARC™ Scissors.
5. If an exchange is requested, shipping and handling may be the responsibility of the customer to receive the new product(s).
6. Upon receipt of your scissors our team will check your products to make sure they are free from wear or abuse. We will then issue a refund, less any applicable fees, to your credit card or alternative payment used, to purchase your scissors.
PLEASE NOTE: A $45 restocking fee will be deducted from your refund on all returns. Clearance items, scissors purchased on promotion or at trade shows, and all accessories are FINAL Sale. No refunds or exchanges will be permitted.
No refunds or exchanges will be issued after 15 days from receipt of your item(s).