We're confident that you will love your ARC™ Scissors along with our incredible customer service and lifetime warranty. The Warranty is guaranteed when you maintain your sharpening with our authorized sharpeners. NOTE: User related damages due to improper use or abuse are not covered under the ARC™ Scissors warranty.
15-DAY SATISFACTION GUARANTEE
If you are not completely satisfied with your purchase or have questions regarding your purchase, please contact our customer support team via phone or Email within 15 days of receiving your scissors to initiate a refund or replacement.
Phone: (682) 225-1983
HOW TO RETURN OR EXCHANGE A PRODUCT:
1. Please fill out the Return Request Form here.
2. You will receive an email from a customer service representative with the next steps on how to ship your scissors back.
3. All product(s) MUST be shipped back to us within 7 days from the date that your return authorization was issued in order for us to issue a refund or exchange.
4.Please ensure that the product(s) are packaged well to avoid damage during shipping.
5. If an exchange is requested, the new scissor will ship out when the original returned scissor is received by our warehouse.
6. Upon receipt of your scissors our team will check your products to make sure they are free from wear or abuse. We will then issue a refund, less any applicable fees, to your credit card or alternative payment used, to purchase your scissors.
7. PLEASE NOTE: A $45 restocking fee may be deducted from your refund if your scissors show signs of misuse and require resharpening.
No refunds or exchanges will be issued after 15 days from receipt of delivery of your item(s).
TRADE SHOW PURCHASES:
Scissors purchased at trade shows are FINAL Sale.