Lifetime Warranty

We're confident that you will love your ARC™ Scissors along with our incredible customer service and lifetime warranty. 

NOTE: The lifetime warranty extends to cover manufacturing defects but does not include instances of misuse or damage resulting from improper use.

HOW TO FILE A WARRANTY CLAIM

• Reach out to ARC Scissors customer service by emailing info@arcscissors.com. Kindly provide details to clarify any issues you may be experiencing with your scissors.
• Customer service will send you a prepaid shipping label, along with a warranty form to complete.

For a seamless shipping process, please follow these steps:

• Print out your shipping label & warranty return form.
• Include completed warranty return form inside the box with your scissors.
• Securely package your scissors inside their original box, as well as an additional outside box.
• Attach the shipping label securely to the outside of the box.
• Take your package to the UPS Store. Make sure to save your receipt.

Upon receipt of your scissors at our factory and completion of a thorough inspection, our customer service team will promptly contact you to provide guidance on the next steps:

• In the event that a manufacturing defect is identified, we will promptly address the issue by either repairing or replacing your scissors, and all associated costs will be covered by us.
• If it is determined that the damage to your scissors results from usage, we will send you an invoice covering the costs associated with servicing and shipping.