15-DAY SATISFACTION GUARANTEE
We're confident that you will love your ARC™ scissors along with our incredible customer service and lifetime warranty, which is why we back your purchase with a 15-day satisfaction guarantee!
If you are not completely satisfied with your purchase then please contact our Customer Support Team via email or phone within 15 days after receipt of your scissors to initiate a refund or replacement.
Customer Support Contact Information
Phone: (203) 516-8303
Please note that any product(s) being returned or exchanged must not be damaged or show signs of excessive wear or abuse.
HOW TO RETURN OR EXCHANGE A PRODUCT
- Before returning any product(s), you must call or email our support team to initiate the return. See our Customer Support contact info listed above.
- When approved, our team will send you an email with a unique return authorization number and the shipping address.
- All product(s) MUST be shipped back to us within 15 days from the date that your return authorization was issued in order for us to issue a refund or exchange. Product(s) returned after 15 days (up to 30 days) will be charged a $45 restocking fee.
- Shipping and handling of the product(s) to us must be covered by the customer and is not the responsibility of ARC™ Scissors. Please ensure that the product(s) are packaged well to avoid damage during shipping and we recommend insuring your package as any lost or stolen items will not be covered by ARC™ Scissors.
- If an exchange is requested, shipping and handling may be the responsibility of the customer to receive the new product(s).
- Upon receipt of your scissors our team will check your products to make sure they are free from wear or abuse, then we will issue a refund, less any applicable fees, to your credit card or alternative payment used, to purchase your scissors.
PLEASE NOTE: Clearance items, scissors purchased on promotion or at trade shows, and all accessories are FINAL Sale. No refunds or exchanges will be permitted.
AFTER 15 DAYS: Refunds and/or exchanges will be allowed for up to 30 days after receipt of your scissor(s). Refund and/or exchange requests that occur between 16-30 days after receipt will be charged a $45 restocking fee. This fee will be deducted from your refund.
No refunds or exchanges will be issued after 30 days from receipt of your item(s).
Your ARC™ Scissors come with a lifetime warranty and are guaranteed to be free from any manufacturing defects including craftsmanship and its parts.
Scissors that have been abused, destroyed or damaged by a non ARC™ Scissors authorized sharpener or scissors that have been poorly maintained, misused and or over-worn will not be covered by this warranty.
Any defects or missing parts caused by user's abuse or carelessness can/will be repaired or replaced at the user's cost. Please contact us for more information about our lifetime warranty and how you may obtain service for your scissors.
It is extremely important to care for your scissors and maintain them accordingly to the outlines in our Scissor Maintenance section in order to receive our warranty service.
All ARC™ scissors are hand honed from the finest Japanese steel and are made to last you a lifetime! If you maintain your ARC™ scissors and only have them serviced by our authorized service center, they will easily last you 25+ years.